Shipping Costs and Transit Times
Our system uses real-time shipping calculation based on the combined weight of the items in your shopping cart. When requesting shipping estimates our system will request rates from the USPS and UPS / FedEx servers to your zip code for the weight of your shipment. On occasion an incorrect shipping rate may be returned, especially when a large number of items are in the shopping cart. If this happens we will reduce the shipping charge prior to charging your credit card. If actual shipping charges are higher than those shown, we will adjust only on wholesale shipments.
Should you need to return an item, please contact us by phone or e-mail prior to returning your product. Returns cannot be accepted without a Return Authorization. Returns are accepted for 30 days from date of purchase, and the product must be unopened and unused, in its original packaging, and in a completely resalable condition. Please be sure to include a copy of your original invoice in order to obtain a prompt credit for your payment. Upon receipt of the goods, we will immediately issue a credit to the same credit card used to pay for the goods. Freight charges are non-refundable, unless the return is due to an error on our part. We reserve the right to charge a 10% restocking fee on all cancelled orders to help cover our costs for pulling and packing your order.
We are unable to accept a return for any food item.
Can I pick up my order?
Order pickup is available at our warehouse in Keller, TX. Orders must be placed 24 hours in advance (excluding weekends and holidays). Once your order is ready you will be contacted to confirm that your order is ready for pickup. For your protection you will be required to show government issued picture identification before we can release your order.